1. What is the lead-time between scheduling a job and having it done?
There is usually a 7-10 day lead-time to begin a job and we can sometimes schedule Saturdays and evenings, however many times we can slip a job in depending on existing jobs.

2. How long does re-grouting take?
Most jobs take 1 to 3 days, depending on area of tile field, condition of grout and tile, tile size and of course how many items are being done. Generally, bathrooms can be used the same (and each) night with the exception of jobs including re-caulking, which we recommend a full 24 hours cure time prior to getting wet.

3. What is your re-grouting and re-caulking pricing based on?
Fees are based on size and condition of tile and grout lines as well as overall area size. The smaller the tile the larger the grout line area...for instance a 2" x 2" tile has about twice the grouting area as a standard 4 1/4 x 4 1/4 tile. General pricing is based on standard sized tiles. Tile that is smaller than 2 x 2 inch is generally cost prohibited for re-grouting. For smaller size tile we offer acid washing which is not as exceptional as re-grouting but greatly enhances the look of the tile.

4. After re-grouting why is powder on the surface on the tile?
Due to the nature of re-grouting it is normal to experience grout haze, a fine powdery substance. We suggest waiting 5 days prior to wiping down the tile with cool clean water. We can come (for an additional fee) and wipe down the tile however most clients prefer to save the money and simply do it themselves.

5. What is the best way to keep the tile and grout in my shower clean and free of mildew/mold?
For standard ceramic tiles we have found that a mixture of bleach or ammonia (NEVER mix bleach and ammonia) mixed with water and a bit of liquid soap will do the trick. Spray onto tile and lightly rub. Let stand for a couple of minutes and then rinse with plenty of clean water. To save time, perform this procedure about once a week right before you take a shower.

Remember not to use too much liquid soap since it can leave a soap buildup. Some people prefer to add the liquid soap only once a month for a thorough cleaning. But again, remember to thoroughly rinse it off with cool clean water.

Please note that grout will discolor over time. This is normal and no matter how much you clean it will happen. For this reason we always suggest using an off shade of white or less bright colors on all tiled floors. Discolored grout does not mean that the grout needs to be replaced; it is an aesthetic issue and like painting can be done periodically to enhance the overall look of your tile work.

6. What are the payment terms?
50% prior to the start of job (generally when we show up to do the work) then full balance due immediately at completion of job. Terms are based on CASH payments. If paying by check we require at least 5 business days prior to the start of the job. At this time we do NOT accept credit cards.

7. What is the difference between grout and caulk and when to use each?
Grout is used for filling tile joints, a.k.a. grout lines (those lines in-between tiles).

Caulk is used to close joints between tile fields, where a great deal of water is present such as the area where the tile field and a tub meet or the 90° angles found in backsplashes (splash walls) and surrounds. Caulking is generally not necessary for areas where less water will come in contact with the tile fields such as the corners of a wraparound.

Caulking retains its plasticity for an extended period after application and is much more water tight than grout.

We only use 100% silicone caulk.